Sales and Service Excellence
The Art of Exceptional Customer Experience
4.42 (31 reviews)
853
students
34 mins
content
Jul 2023
last update
FREE
regular price
What you will learn
Identify and analyze critical touch points in customer interactions, ensuring consistent and exceptional service delivery throughout the customer journey.
Differentiate between various types of brand promises and effectively align them with customers' expectations to build trust and loyalty.
Implement the GUEST model to engage customers skillfully, from capturing their attention to expressing genuine gratitude.
Demonstrate proficient product/service presentation skills, effectively communicating value propositions and benefits to customers.
Apply consultative selling approaches to recommend tailored solutions that address specific customer needs, ultimately increasing conversion rates.
Assess their own performance and continuously seek opportunities for improvement in sales and service delivery.
5470900
udemy ID
7/28/2023
course created date
8/8/2023
course indexed date
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