IT Support/HelpDesk Fundamentals - 9 Topics in one course!
Master the skills and attributes sought after by employers for IT Help Desk, IT Support, and IT Technician positions
4.59 (2178 reviews)
7,193
students
3.5 hours
content
Aug 2023
last update
$74.99
regular price
What you will learn
This is a foundation course designed keeping a beginner in mind. This course covers following 9 topics in a vendor independent and fundamental level.
Computer: Hardware, BIOS/UEFI & Operating System
Network: MAC, IP, Subnet, Gateway, MAC address Table, DHCP, ARP, DNS, Ports, Packets, NAT, Internet, Firewall & Port Forwarding
Server: Server Vs Computer, Server Roles - DHCP, DNS, IAM, File, Web and Application Server
Printer: Inkjet, Laser & Thermal printers, USB & Network Printer, Print Path - Application to Printer
Virtualization: Concept, Type1/Bare metal & Type2/Hosted
VoIP: Concept, SIP & RTP Protocol, SIP Server, SIP Phone
Backup & Disaster Recovery: Concept, Onsite, Offsite & Cloud Backup
Cloud Storage: Concept, Options available
Security: CIA Triad of Security, Computer & Network Security
Troubleshoot Issues: Troubleshooting 101 - Best practices
Related Topics
2472436
udemy ID
7/23/2019
course created date
3/11/2020
course indexed date
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