IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.
4.37 (4830 reviews)
14,237
students
2.5 hours
content
Dec 2018
last update
$13.99
regular price
What you will learn
Develop procedures for Incident resolving
Develop models for specific types of Incidents and Service Requests
Define the Service Request fulfillment procedures
Implement Problem Analysis tools
Establish Problem solving procedures
Manage Event management process
Develop an appropriate Service Desk structure
Define requirements for Service Desk Information system
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1889724
udemy ID
9/1/2018
course created date
11/23/2019
course indexed date
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