Certified Prompt Engineer for Customer Service (CPE-CS)
Explore AI's Role in Transforming Customer Service with Foundational Prompt Engineering Skills
3.00 (1 reviews)
1,136
students
7 hours
content
Feb 2025
last update
$13.99
regular price
What you will learn
Understand AI's transformative role in modern customer service
Trace the history and evolution of AI in customer support
Explore the capabilities of AI models like ChatGPT
Grasp ethical considerations in AI-driven interactions
Master the fundamentals of prompt engineering
Learn to craft clear and effective AI prompts
Minimize bias and ambiguity in AI responses
Automate common inquiries while ensuring human oversight
Recognize when AI should escalate complex issues
Maintain a professional and friendly chatbot tone
Align AI interactions with brand voice and values
Optimize prompts for speed and efficiency
Integrate AI chatbots into existing support systems
Use feedback loops to improve AI performance
Stay updated on AI trends and best practices
Prepare for the future impact of AI on customer service
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6451707
udemy ID
2/8/2025
course created date
2/13/2025
course indexed date
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